Most Moa Tv questions have a written answer that takes a minute to read. When they don’t, a person is available by chat, ticket and email. This page points you to whichever is quickest.
Answer it yourself in a minute
- Putting Moa Tv on a device: the install guides, starting with TiviMate Premium for Google TV, Android TV and Fire TV.
- Plans, payments and your account: the FAQ.
- Paying in crypto: one walkthrough per coin, for Bitcoin, USDT, Ether and BNB.
- Your server, username and password: always in My subscription once you’re signed in.
Common situations
- “I’ve paid, but nothing has happened yet.” Check that the transaction ID is on the payment page, then compare the waiting time with our article on payment confirmations.
- “The picture keeps stopping.” Work through why Moa Tv stops or freezes before anything else; most causes are at home and quick to fix.
- “The guide is empty.” See fixing an empty TV guide.
- “My plan is about to end.” The article on renewing Moa Tv shows how to extend it without changing anything on your TV.
Reach the team
- Emailhelp@moatv.us
- Live chatChat with our team
- Support ticketOpen a ticket
Where to send what
| What you need | Best route |
|---|---|
| A quick question before you order | Live chat |
| Help with an order, a payment or your login | A support ticket |
| A channel or stream that won’t play | A support ticket, naming the channel and your device |
| Partnerships, reselling or press | The contact form |
What makes a fast answer
A complete first message usually means a complete first reply. Include your order number (it’s in your confirmation email and under Orders), the device and app you use, what you see on screen, word for word or as a photo, and, for stream problems, the channel and the time it happened.